Terms of
Service

Overview

These terms govern services provided by A to Z Tech Innovations, LLC, operating as HolyCity Analytics ("HolyCity Analytics," "we," "us"), to clients. By engaging our services, you agree to these terms. Individual project proposals or statements of work may supplement or modify these terms — in those cases, the specific document controls.

Services

We provide data services as described in individual project proposals or statements of work. Each engagement is scoped and documented separately. The scope document defines what's included. If something isn't in the scope, it isn't included in the price — and we'll tell you before we start rather than surprise you at billing.

Changes to scope

Discovery sometimes surfaces work that wasn't visible when we scoped the project. If that happens, we'll tell you before proceeding. Material scope changes require written agreement from both parties. We don't absorb significant additional work and we don't charge for minor overages — when something genuinely changes the project, we'll have a straightforward conversation about it.

Payment

Invoices are issued per the payment schedule in your project proposal. Standard terms are net-15. Monthly retainer invoices are issued on the first of each month.

Work may be paused on accounts more than 30 days past due. We don't charge late fees for reasonable delays — we just ask that you communicate with us if something comes up.

Intellectual property

Work product created specifically for your project and paid for in full belongs to you. That includes code, models, dashboards, documentation, and any other deliverables defined in your scope document.

Any general-purpose tools, frameworks, or methodologies we develop or use in the course of your project remain our property. We grant you a non-exclusive license to use them for the purposes of your project. This distinction will be noted in your proposal if it's relevant.

Confidentiality

Both parties agree to keep the other's confidential information private. We sign NDAs before any client data is shared. These obligations survive the end of the engagement.

No guarantees on outcomes

We can't guarantee specific business outcomes — revenue increases, cost reductions, model accuracy above a particular threshold. What we guarantee is quality work within the agreed scope, delivered honestly and on a reasonable timeline.

If something isn't working the way we expected, we'll tell you rather than paper over it. Good outcomes come from good work and honest communication — not from contractual promises that aren't realistic to make.

Limitation of liability

Our liability for any claim arising from an engagement is limited to the total fees paid for that specific engagement. We're not liable for indirect, incidental, or consequential damages.

Governing law

These terms are governed by the laws of the State of South Carolina. Any disputes will be resolved in Charleston County. We'd prefer to handle disagreements through direct conversation before either party escalates.

Questions

If anything here is unclear, ask before you sign, not after. We're happy to explain our reasoning on any of these terms.
hello@a2ztech.io